Trovie Privacy Policy

Trovie, Inc. (“Trovie,” “we,” “us,” or “our”) provides inventory, pricing, sales, and related tools for trading-card collectors, dealers, vendors, and hobby shops.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Trovie mobile application, website, and related services, collectively referred to as the “Services.”

1. Information We Collect

Account information

When you create or use a Trovie account, we may collect:

• Your name;
• Your username;
• Your email address;
• Authentication information used to verify your username and password;
• Your shop, business, or organization name;
• Your account preferences and settings; and
• Information about the shops, teams, or organizations associated with your account.

You may also sign in using Sign in with Apple or Google Sign-In. When you use one of these services, we may receive your name, email address, an Apple private relay address if you select that option, and a unique account identifier provided by Apple or Google.

We do not receive the password for your Apple ID or Google Account.

Inventory, transaction, and business information

We collect information that you enter, upload, scan, create, or manage through Trovie, including:

• Trading-card and product scans;
• Card photographs and images;
• Product names and catalog identifiers;
• Sets, collector numbers, variants, rarities, conditions, and grades;
• Inventory quantities and stock records;
• Acquisition costs and cost basis;
• Asking prices and pricing preferences;
• Market values and pricing history;
• Purchases, sales, trades, and transaction records;
• Profit-and-loss and inventory-aging information;
• Shop settings and reporting information;
• Card-show and event information; and
• Notes or other information you choose to submit.

If you belong to a shared shop or organization, authorized members of that shop or organization may be able to access information associated with the shared workspace.

Camera, photo, and scanning information

With your permission, Trovie may access your device camera or photo library so you can:

• Scan and identify cards or sealed products;
• Upload or capture product images;
• Scan inventory-label QR codes; and
• Attach images to inventory or transaction records.

Images submitted for recognition may be transmitted to Trovie’s servers or third-party service providers for processing.

We may retain scan results and information that you save to your account. Images may be retained when you choose to save them, when they are needed to provide a feature, or when reasonably necessary for security or troubleshooting.

Trovie does not use camera or photo access for targeted advertising.

Location information

With your permission, Trovie may collect precise or approximate device location information when you use features that help you find nearby card shows, events, or related services.

Location access is optional. Where available, you may manually enter or select a location instead.

We do not continuously track your location when location-based features are not in use.

Subscription and purchase information

If you purchase or manage a subscription through the Apple App Store or Google Play, we may receive information such as:

• The subscription or product purchased;
• Subscription status;
• Purchase and renewal dates;
• Expiration or cancellation status;
• Transaction or purchase identifiers; and
• Refund information.

Apple or Google processes your payment information. Trovie does not receive or store your complete payment-card number for purchases made through those stores.

Usage, device, analytics, and diagnostic information

We and our service providers may collect:

• App features and screens used;
• Actions taken within the Services;
• Session dates, times, and duration;
• Device type and operating system;
• App version and language;
• Internet Protocol address;
• Device, account, or installation identifiers;
• Performance and response-time information;
• Crash reports;
• Error logs;
• Diagnostic information; and
• Information used to detect fraud, abuse, or security incidents.

Communications

When you contact us, we may collect your name, email address, message, attachments, screenshots, and other information you provide.

2. How We Use Information

We may use information to:

• Create, authenticate, and manage Trovie accounts;
• Support username-and-password, Apple, and Google login;
• Send account-verification, password-reset, security, and service messages;
• Maintain separate shop and organization workspaces;
• Identify scanned cards and products;
• Retrieve catalog, market, and pricing information;
• Maintain inventory, acquisitions, sales, and trade records;
• Calculate cost basis, market value, gains, losses, and inventory aging;
• Generate reports and pricing information;
• Provide card-show and location-discovery features;
• Process and verify subscriptions;
• Respond to support requests;
• Monitor and improve performance and reliability;
• Investigate crashes and errors;
• Protect accounts and prevent fraud, abuse, and unauthorized access;
• Enforce our terms and policies; and
• Comply with applicable legal obligations.

We do not use personal information for third-party targeted advertising.

3. How We Disclose Information

Service providers

We may disclose information to third-party service providers that perform functions on our behalf, including providers of:

• Cloud hosting, databases, and application infrastructure;
• File and image storage;
• Authentication and account management;
• Email and account communications;
• Card and product image recognition;
• Trading-card catalog and product-identification data;
• Barcode and product lookup services;
• Pricing, sales-history, and market-data services;
• Card-show, event, and location-information services;
• Analytics, performance monitoring, and crash reporting;
• Subscription and purchase management;
• Security and fraud prevention; and
• Customer support.

These service providers may process information only as reasonably necessary to provide their services to Trovie, subject to their agreements and applicable privacy and data-protection obligations.

Apple and Google

When you use Sign in with Apple or Google Sign-In, information is exchanged with the selected authentication provider as necessary to complete and maintain the login process.

Apple and Google also process purchases and subscriptions made through their respective app stores.

Shop and organization members

If your account belongs to a shared shop, business, team, or organization, authorized administrators and members may access information associated with that workspace, including inventory, pricing, and transaction records.

Public information

Information that you intentionally publish through a public storefront, event catalog, inventory listing, or similar feature may be viewed by other people.

Do not publish information through a public feature that you want to keep private.

Legal and safety purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or government request;
• Protect the rights, property, or safety of Trovie, our users, or others;
• Investigate fraud, abuse, or security incidents;
• Enforce our agreements and policies; or
• Establish, exercise, or defend legal claims.

Business transactions

Information may be transferred as part of a merger, financing, acquisition, restructuring, bankruptcy, or sale of some or all of Trovie, Inc.’s assets.

Any successor will be required to handle personal information in accordance with this Privacy Policy or provide notice of materially different practices.

No sale of personal information

Trovie does not sell or rent personal information.

Trovie does not disclose personal information for cross-context behavioral advertising.

4. Data Retention

We generally retain account information, inventory records, transaction information, and other account-linked data for as long as your Trovie account remains active and as necessary to provide the Services.

After an account is deleted, we delete information associated with the account unless continued retention is reasonably necessary to:

• Comply with legal, accounting, tax, or regulatory obligations;
• Detect or prevent fraud or security incidents;
• Resolve disputes;
• Enforce agreements;
• Complete a pending transaction; or
• Establish, exercise, or defend legal claims.

Residual copies may remain temporarily in encrypted or access-restricted backups until those backups are overwritten through our ordinary backup cycle.

We may retain aggregated or de-identified information that can no longer reasonably be associated with you.

5. Account and Data Deletion

You may initiate deletion of your Trovie account in any of the following ways:

• In the app: Settings → Account → Delete Account
• On the web: https://app.trovie.io/account-deletion
• By email: [email protected]

Deleting your account will delete or de-identify the information associated with your Trovie account, subject to the limited retention circumstances described in this Privacy Policy.

Deleting your Trovie account does not delete your Apple ID or Google Account.

Revoking Trovie’s access through your Apple or Google account settings does not necessarily delete your Trovie account. You must use Trovie’s account-deletion process to delete the account and associated data.

Deleting your Trovie account may not automatically cancel an active Apple App Store or Google Play subscription. You should manage or cancel the subscription through the store where it was purchased or subscribed.

Account deletion does not by itself create a right to a refund.

We may request reasonable information to verify your identity before processing a privacy or deletion request.

6. Your Permissions and Choices

You may manage camera, photo, and location permissions through your device settings.

Disabling a permission may prevent the related feature from working but will not prevent you from using unrelated Trovie features.

You may update certain account and profile information through the app.

You may manage Sign in with Apple through your Apple account settings and Google Sign-In through your Google account settings.

Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or a copy of certain personal information.

Privacy requests may be submitted to [email protected]. For general help with your account, settings, or app features, contact [email protected].

7. Security

Trovie uses reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, encrypted transmission, account authentication, tenant-level data separation, monitoring, and restrictions on service-provider access.

No security system or method of electronic transmission is completely secure. We cannot guarantee the absolute security of information.

You are responsible for maintaining the confidentiality of your username and password and for notifying us at [email protected] if you believe your account has been accessed without authorization.

8. Children’s Privacy

Trovie is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to Trovie, contact us at [email protected] so we can investigate and delete the information where required.

9. International Processing

Trovie and its service providers may process information in the United States.

These countries may have privacy and data-protection laws that differ from those in your country or region. Where required, we use appropriate safeguards for international data transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to Trovie, our data practices, legal requirements, or service providers.

When we make changes, we will revise the effective date above. We will provide additional notice when required by applicable law.

11. Contact Us

Trovie, Inc.

• Privacy requests and account deletion: [email protected]
• Support, billing, and account issues: [email protected]
• General inquiries: [email protected]